Dashboard overview

Quick pulse on escalations, orders, and automation impact.

Active calls

12+3 vs avg

Calls waiting

4-2 vs avg

Orders in escalation

6+1 vs avg

Resolved today

21+5 vs avg

Today's activity

Kitchen ping: karahi delayed 8 mins, rider rerouted.

Complaint handled and refunded for cold biryani (partial).

VIP table ordered BBQ platter, extra chutney added.

AI closed 2 routine reservation changes.

Today

AI fully handled62%

Escalated to human38%

AI closed 2 routine billing questions; humans handled 3 priority complaints.

Call ID	Caller	Reason	AI conf.	Status	Order
CALL-1042	+92 300 1112233	Order issue	82%	In Progress	ORD-2018
CALL-1043	+92 321 4455667	Complaint	65%	In Queue	ORD-2015
CALL-1044	+92 333 7788990	New order	90%	Resolved	ORD-2016
CALL-1045	+92 308 9900112	Custom request	48%	In Progress	—

ORD-2015

New

Ayesha Khan · +92 321 4455667

Updated 10:32 AM · Source: AI Voice

Est. total Rs. 2770.00

ORD-2016

Completed

Bilal Ahmed · +92 333 7788990

Updated Yesterday · Source: SMS

Est. total Rs. 2480.00

ORD-2017

Preparing

Zara Fatima · +92 304 8800112

Updated 9:18 AM · Source: Human

Est. total Rs. 3530.00

ORD-2018

Ready

Hamza Ali · +92 300 1112233

Updated Today 8:35 AM · Source: AI Voice

Est. total Rs. 3700.00