Active calls
Escalated interactions from AI and customers waiting in queue.
| Call ID | Caller | Channel | Reason | AI confidence | Status | Actions |
|---|---|---|---|---|---|---|
| CALL-1042 | +92 300 1112233 | Voice | Order issue | 82% | In Progress | View / Handle |
| CALL-1043 | +92 321 4455667 | Complaint | 65% | In Queue | View / Handle | |
| CALL-1044 | +92 333 7788990 | SMS | New order | 90% | Resolved | View / Handle |
| CALL-1045 | +92 308 9900112 | Voice | Custom request | 48% | In Progress | View / Handle |
| CALL-1046 | +92 307 5500123 | Voice | Order issue | 75% | In Queue | View / Handle |