CALL-1042
In Progressat 10:42 AMHandle escalated interaction and keep notes for the next agent.
Transcript
Voice · Order issueCaller: Agent: Rider stuck near DHA Phase 6. Caller: Please make sure karahi stays hot.
AI intent: Delivery delay inquiry
Agent notes
Caller
+92 300 1112233
Channel: Voice
Reason: Order issue
AI confidence: 82%
Linked order
ORD-2018
Escalated for adjustment
Routing
Queue: Escalations · Priority lane
Agent: You · Ownership confirmed