CALL-1043

In Queueat 10:38 AM

Handle escalated interaction and keep notes for the next agent.

Transcript

WhatsApp · Complaint

Caller: Caller: Biryani was too spicy, family wants partial refund.

AI intent: Refund request

+92 321 4455667

Channel: WhatsApp

Reason: Complaint

AI confidence: 65%

ORD-2015

Escalated for adjustment

Queue: Escalations · Priority lane

Agent: You · Ownership confirmed