CALL-1044
Resolvedat 10:15 AMHandle escalated interaction and keep notes for the next agent.
Transcript
SMS · New orderCaller: AI: Captured dine-in order for 2 handi + 1 naan basket.
AI intent: Place order
Agent notes
Caller
+92 333 7788990
Channel: SMS
Reason: New order
AI confidence: 90%
Linked order
ORD-2016
Escalated for adjustment
Routing
Queue: Escalations · Priority lane
Agent: You · Ownership confirmed