CALL-1045
In Progressat 10:02 AMHandle escalated interaction and keep notes for the next agent.
Transcript
Voice · Custom requestCaller: Caller: Can we swap raita for extra chutney on BBQ platter?
AI intent: Customize platter
Agent notes
Caller
+92 308 9900112
Channel: Voice
Reason: Custom request
AI confidence: 48%
Linked order
No linked order. Create or attach one from actions.
Routing
Queue: Escalations · Priority lane
Agent: You · Ownership confirmed