CALL-1046

In Queueat 9:55 AM

Handle escalated interaction and keep notes for the next agent.

Transcript

Voice · Order issue

Caller: AI escalated: card payment failed for takeaway kebabs.

AI intent: Payment retry

+92 307 5500123

Channel: Voice

Reason: Order issue

AI confidence: 75%

No linked order. Create or attach one from actions.

Queue: Escalations · Priority lane

Agent: You · Ownership confirmed